Order & Delivery
What is the estimated delivery time?
Our total delivery time is 6–12 business days. This consists of 2–3 business days processing and 4–9 business days transit.
Delivery times are estimates and may vary.
For full details, please refer to our Shipping Policy.
Do you ship internationally?
No, we currently ship within the United States only.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States, with no minimum purchase required.
How can I track my order?
Once your order has shipped, you can track it via our Tracking Page using your order number and email address.
Please allow a short time for tracking updates to appear after shipment.
Returns & refunds
How long do I have to return my order?
You have 30 days after receiving your item to request a return.
For full details, please refer to our Return & Refund Policy.
How do I start a return?
To start a return, please contact our customer service team via our Contact page.
For full details, please refer to our Return & Refund Policy.
Can I cancel my order?
If your order has not yet been processed, please contact our customer service team through our Contact Page as soon as possible.
For full details, please refer to our Terms of Service.
When will I receive my refund?
If approved, your refund will be processed within 10 business days of receiving the returned goods.
For full details, please refer to our Return & Refund Policy.
What if I receive a damaged or incorrect item?
If your item is defective, damaged, or incorrect, contact us through our Contact Page.
For full details, please refer to our Return & Refund Policy.
Payments
What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
For full details, please refer to our Payment Policy.
Is my payment secure?
Yes. All payments are processed through secure SSL-encrypted connections.
For full details, please refer to our Payment Policy.
In which currency are payments processed?
All transactions are processed in US Dollars (USD).
Contact
How can I contact the customer service?
You may reach our customer service team using the details below:
Email: info@harrisonevelynboston.com
For full details, please refer to our Contact page.
During which hours is customer service available?
Our Customer Service hours are:
Monday to Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: Closed
What is your typical customer service response time?
We aim to respond within 24 hours on business days.